At IAM RoadSmart we make better drivers and riders. As the UK’s largest independent road safety charity, formed in 1956, we’ve spent more than 60 years making our roads safer by improving driver and rider skills through coaching and education.
Our qualified experts, our network of over 70,000 members and 164 local groups are our lifeblood. They champion our cause and help drive our vision – to be the best, most recognised provider of coaching and advice for all post-licence drivers and riders, and to help make our roads safer for all.
Our Values and Behaviours
Green
We champion sustainability and making a positive and enduring difference.
Innovative & Bold
We seize opportunities to innovate, and gain commitment to new ways of working.
Ethical
We do what we say we will and act with the highest standards of ethics and integrity.
Fun
We work hard and love what we do.
Diverse
We respect and value our colleagues and stakeholders of all backgrounds.
Working For Us
‘I believe IAM is a great place to work for and being a Charity with a great cause it provides real purpose and job satisfaction knowing that you are working towards improving the road safety of UK drivers and riders! Internally, they offer a superb work-life balance and there is a fantastic working environment at head office in WGC!’ - Billy, Account Manager
“I’ve been working at IAM Roadsmart for a while now. There’s always something to bring you new challenges, but you’re always supported either by your manager and team in each challenge. Alongside the knowledge that you’re contributing to making the roads a safer place, it’s this dynamic that keeps you coming in each day.” - Kier, Commercial Team Leader
“Working at IAM RoadSmart allows you to feel a part of a strong community and helps you understand the importance of road safety. I am given a huge amount of support from my manager and the work-life balance here is great! I work with a brilliant team, and everyone within the charity is so friendly and helpful!” - Sophie, Marketing Executive
Benefits
As part of IAM RoadSmart, we are proud to offer benefits to support you develop a healthy work-life balance and help you to prioritise your wellbeing.
Training & Development – Online interactive learning, further education, coaching.
Health & Wellbeing – Cash plan or Health insurance, EAP, Cycle 2 work scheme
Hybrid working, 3 days office-based, 2 days' work from home
Celebrate your birthday away from work with our birthday leave!
Life assurance programme, covering 2 times your salary
Our Strategy
At IAM RoadSmart we make better drivers and riders. As the UK’s largest independent road safety charity, we're focused on becoming a force for good and want to continue to make the roads a safer place across the UK. As part of our strategy, we have 5 pillars:
Growing our Brand
Increasing our Skills
Developing our Community
Promoting our charity
Digital to the Core
Open Vacancies
Please see the current vacancies below. IAM RoadSmart is always looking for new talent to join the charity, so show your interest in working for us by sending your updated CV to [email protected].
IAM RoadSmart Chair of The Board
IAM RoadSmart is on an exciting journey of transformation that draws on its heritage of educating and upskilling drivers and riders for almost 70 years.
Established as a traditional membership body, the charity is now on a significant journey of change which will help challenge perceptions to bring road safety to the top of everyone’s agenda, and we need a Chair who will support us on this journey.
Please note, this role is an important volunteer role; it will hold responsibility for leading the Board of Trustees and for holding the CEO and senior team to account, ensuring that decisions are made in the best interest of the charity, to help futureproof it and to continue making safer drivers and rider on road.
Head of Customer Experience
This role is responsible for building a high-performing team, leading them to success, with customer experience at the forefront of everything they do. Our three-year plan and beyond focuses on growth, with the Head of Customer Experience being influential in our success and responsible for helping us acquire new customers as well as retain existing ones, working across commercial and charity. This role plays a key part in supporting new initiatives including fundraising and donations, upselling, and cross-promotion.
Responsibilities include:
- Oversee the day-to-day operations of the customer care team, to cover commercial and charity
- Evolve and improve customer communications and touchpoints by working alongside the commercial, membership, and marketing teams.
- Support charity growth projects ensuring that the team and system requirements are considered when developing new products and processes.
- Contribute to the quarterly member magazine with case studies and stories from our community for commercial and charity, where possible.
- Develop a series of KPIs and measure the contact centre performance alongside Team Leaders, ensuring that available resources are used to deliver the best service to customers in line with the business volumes presented daily.
- Work closely with the IT team to ensure that the CRM functionalities support the customer and business needs, e.g. through process automation.
- Maintain and improve product/service knowledge across the organisation through stakeholder management and engagement.
- Drive process and system changes, developing efficiencies that are structured around improving the customer experience.
- Respond to operations support feedback promptly and on message.
The ideal candidate should have previous experience of operational management within a customer call centre environment, preferably in membership or charity, with at least five years’ experience at a supervisor level and above.
They must have demonstrable leadership ability - get others to perform, improve, and manage their performance by providing direction and feedback on team and individual objectives.
To apply for this role or for further information, please contact Nicola Smith – People & Culture Director at IAM RoadSmart via email: [email protected]
Please note, the closing date for applications is Monday 14th October.
Road Safety Manager – Northern Ireland
As the UK’s largest independent road safety charity, formed in 1956, IAM RoadSmart has spent nearly 70 years making UK roads safer by improving driver and rider skills through coaching and education. The charity has over 70,000 members, all of whom have taken and passed an advanced test in a car, commercial vehicle or on a motorcycle.
The Road Safety Manager – Northern Ireland is responsible for IAM RoadSmart's operational service. The role will provide a ‘local voice’ by a post holder in Northern Ireland, managed by IAM RoadSmart to:
- grow our brand and corporate identity
- develop and deliver partnership work in collaboration with our volunteer network
- standardise and diversify our volunteer network
- increase our presence in the Northern Ireland policy and campaigning space
- support our volunteer network
- attend, develop and deliver events specific to the local community
- increase course sales and retain members
- ensure continuing ARC/ADC delivery
- support National Observer Assessments & Masters Tests
- support with the recruitment and management of Examiners and Masters Mentors
The ideal candidate should possess a Police Class 1 Driving and/or Riding qualification or an equivalent IAM Masters certification, accompanied by IMI National Observer qualification(s) and IMI Examiner qualification(s), where applicable.
You must demonstrate a deep understanding of driving and riding techniques.
You will have great interpersonal skills, experience of delivering strategy and managing change. You will have experience of managing volunteers and groups and will be able to work independently as well as a part of a team.
This is a part-time role for 12 months, with a salary of £21,500 for 21 hours per week (The role may involve evening and weekend work).
To apply for this role or for further information, please contact Nicola Smith – People & Culture Director at IAM RoadSmart via email: [email protected]
Closing date: Friday 4th October 2024
The below roles are self-employed opportunities to work with IAM RoadSmart.
DVSA-Approved Driving Instructors – Fleet Courses (Self-Employed)
Are you an experienced ADI with a passion for road safety? We’re looking for new instructors to join our team, delivering our industry-leading courses for business drivers throughout the UK. You don’t need to be on the DVSA fleet register; we will provide you with the materials and training for delivering our courses to the same high standards as fleet-registered ADIs. Due to local demand, we are especially interested in instructors able to operate in the following areas:
All areas, especially Cumberland, Durham, Northumberland and Westmorland
Drink-Drive Rehabilitation Course Trainers (Self-Employed)
We have a team of enthusiastic, self-motivated and professional trainers who deliver our DVSA-Approved courses to convicted drink drivers both online and in-person. We are not currently looking to add to our team, but please do check back in the future.
